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Online Marketing

Shipping & Return Policy

SHIPPING AND DELIVERY

Solutions4hairloss.com is based in California, United States.  At this time, Solutions4hairloss.com ships merchandise to locations to all 50 US states and we also offer international shipping to many countries. We pride ourselves in extremely fast order fulfillment so our customers receive their Hair Loss Products as quickly as possible. All Hair Loss Treatments generally are shipped out by the next business day of the order being placed but this is not guaranteed.  Estimated shipping times are based on when the order is fulfilled and the package is received by the shipping carrier .  Products are shipped out in discreet packaging and the invoice and shipping labels will read Discountbuys.net as the seller/sender.

The risk of loss and title for all merchandise ordered on this Web site passes to you the customer once we deliver the merchandise to the shipping carrier.  Seller will not be responsible for packages which have been lost, stolen, or damaged during transit. Seller will not be responsible for packages lost due to incorrect or incomplete addresses due to the fault of buyer.

Domestic Orders:  Our primary carrier is USPS Priority Mail with delivery confirmation, however, we do reserve the right to utilize another carrier of our choice on orders with free delivery.  Standard delivery time for USPS Priority Mail is 1-3 days, however, it is not guaranteed as we do not have control over the post office delivery times. During checkout you may be provided with other shipping options, however, extra charges may apply.

International Orders:   Please ensure your country allows the ordered items to be shipped to your country before purchasing. Customs form will indicate Hair Shampoo as contents and Other or Merchandise as merchandise type.   It will indicate total amount of product purchased for Value on customs form.  Shipping costs, taxes, and handling fees will not be included in Value indicated on Customs Form.  Seller is not responsible for any custom duties if there is any.  We will NOT pay for import duties, taxes, or any other charges due to customs and international shipping.  Customers are responsible for import duties, taxes, and charges assessed although we do our best to help minimize these duties.  These fees, duties, costs, and import taxes are not included in the item price or shipping charges.  If you refuse the package and the package is returned to us, we cannot guarantee any type of refund.

International Shipping Methods: 

A) We offer USPS First Class International Mail to minimize shipping costs for our customers.  This method of shipping does not have a tracking number but a Customs Form Number.  In some countries (but not many) you may be able to receive limited tracking information at your country's postal service website with this number.  For most countries, when inputting this tracking number it will only provide the date in which USPS received the package from us and it is checked into our local USPS's system. After that point it will not show any tracking information.  In the countries of Australia, Belgium, Brazil, Canada, Croatia, Denmark, France, Germany, Great Britain, N Ireland, Israel, Netherlands, New Zealand, Spain, and Switzerland more detailed shipping information may be provided such as the delivery date.

Delivery times for USPS International First Class Mail vary by country, however, the average time for most country's are 7 to 15 "business" days depending on the shipping destination and how far away you are fom the United States.  This is an average time, therefore, it could take longer.  In very extreme cases, USPS states it may take up to 30 to 45 days for delivery.  We have no control over the time it takes to deliver your item once we deliver it to the post office.  We cannot control how long your country's Customs holds onto the package, weather also effects delivery times, as well as the busy holiday season may also impact delivery times.  Therefore, please check with you postal & customs office for estimated delivery times.  If you do not receive the package within 15 business days feel free to contact your countrys customs and provide the Customs Form # to check the status of the delivery.

B) We also offer USPS International Priority Mail which takes an average time frame of 7 to 10 business days but may take longer as this is an average time frame.  This method has limited tracking information as well depending upon the country of destination.

C) If you prefer a tracking # then please choose USPS International Express Mail for shipping which is more expensive.  Typical delivery times for USPS International Express Mail is 4 to 6 business days, however, it may take longer as this is an average time frame. 

 

RETURN POLICY

Due to the nature of our products (being topical products applied directly to the skin and products taken orally), Solutions4hairloss.com has a no refund and no exchange policy. This is for the protection of our customers to ensure that we are alway providing safe, fresh, and non-tampered with products to our valued customers.

The only refunds Solutions4hairloss.com will make is due to any address or shipping errors made by Solutions4hairloss.com. This does not include shipping errors due to incorrect or incomplete addresses provided by the buyer. Nor does it include any errors in delivery by the shipping carrier of the product.